Privacy Notice

Privacy Notice

Last Updated: May 20, 2025


At Pale Horse Pest Control, we are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Notice explains how we handle your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

Pale Horse Pest Control is a pest control service provider based in the UK. We are the data controller responsible for your personal data.


Contact Details:

Pale Horse Pest Control Ltd

B1 Vantage Park

Old Gloucester Road

Hambrook

Bristol, BS16 1GW


Email: enquiries@palehorsepestcontrol.uk
Phone: 0117 369 9909


2. What Personal Data We Collect

We may collect and process the following types of personal data:


  • Contact Information: Name, address, email, phone number.
  • Service Information: Details about the pest control services you request or receive.
  • Payment Information: Billing details, including credit/debit card information or bank details (processed securely via third-party payment providers).
  • Communication Data: Records of correspondence, including emails and phone calls.
  • Website Usage Data: IP address, browser type, and pages visited (collected via cookies, as explained in our Cookie Policy).


3. How We Use Your Personal Data

We use your personal data for the following purposes:


  • To provide and manage pest control services.
  • To process payments and manage billing.
  • To communicate with you about your services or inquiries.
  • To comply with legal obligations, such as health and safety regulations.
  • To improve our website and services through analytics.


4. Legal Basis for Processing

We process your personal data based on the following legal grounds:


  • Contractual Necessity: To fulfil our contract with you for pest control services.
  • Legal Obligation: To comply with laws and regulations, such as tax or health and safety requirements.
  • Legitimate Interests: For purposes such as improving our services, provided your rights are not overridden.
  • Consent: Where you have given explicit consent, such as for marketing communications.


5. How We Share Your Personal Data

We may share your personal data with:


  • Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, IT support), bound by strict confidentiality agreements.
  • Regulatory Authorities: When required by law or to protect our legal rights.


We do not sell or share your personal data for marketing purposes without your consent.


6. International Transfers

Your personal data is stored and processed within the UK. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.


7. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data, including:


  • Encryption of sensitive data.
  • Secure access controls.
  • Regular security audits.


8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this notice or as required by law:


  • Service Records: Retained for 6 years after the completion of services for tax and legal purposes.
  • Website Data: Retained for up to 12 months for analytics purposes.


9. Your Rights

Under UK data protection law, you have the following rights:


  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data in certain circumstances.
  • Restriction: Limit how we process your data.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw Consent: Where processing is based on consent.

To exercise these rights, contact us at [insert email]. We will respond within one month.


10. Complaints

If you are concerned about how we handle your personal data, you can complain to the Information Commissioner’s Office (ICO):

  • Website: www.ico.org.uk
  • Phone: 0303 123 1113


11. Changes to This Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.


This Privacy Notice ensures compliance with current UK law and provides clear, transparent information about how Pale Horse Pest Control manages personal data. For further details, please contact us at enquiries@palehorsepestcontrol.uk.